bdg game Privacy Policy

01 Introduction and Scope

This privacy policy applies to the bdg game platform. By using the services provided through the bdg game website, mobile application, and other digital channels, you are considered to have agreed to the terms of this policy.

bdg game is a trusted online gaming platform for Bangladeshi users. We believe that the privacy of your personal information is a fundamental right. That is why we are transparent about which data is collected and why, how it is protected, and when it is deleted. To learn more about the full range of our services, visit our About Us page.

This policy applies only to bdg game's own services. It does not apply to third-party websites or services.

02 Types of Information Collected

bdg game collects the following types of information. Each type is used for a specific purpose and is always limited to what is strictly necessary.

2.1 Identity Information

• Full name and date of birth
• National ID card or passport details (for identity verification)
• Email address and mobile number
• Account username and password (stored in encrypted form)

2.2 Financial Transaction Information

• Deposit and withdrawal history
• bKash, Nagad, or Rocket account numbers (for transaction verification)
• Transaction date, amount, and reference number

2.3 Technical Information

• IP address and device type
• Browser name and version
• Login time and session duration
• Which pages were visited on the platform and for how long

2.4 Gaming Activity Information

• Play history, bet amounts, and win/loss records
• Bonus claims and wagering details
• Responsible gaming settings (if you have applied them yourself)

03 How Information is Collected

bdg game collects information in the following ways:

3.1 Information Provided Directly

Information you provide yourself during account registration, identity verification, deposit or withdrawal processes, and when contacting customer support.

3.2 Automatically Collected Information

When you use bdg game, some technical information is collected automatically. This includes data obtained through cookies, web beacons, and log files. This information is used to ensure the security and performance of the platform.

3.3 Information Received from Third Parties

During identity verification or payment processing, a limited amount of information may be received from payment providers such as bKash, Nagad, or Rocket. This information is used only to confirm transactions.

04 Purpose of Data Use

bdg game uses the information you provide for the following legitimate purposes only. No information is used outside of these stated purposes.

• Account Management: For registration, login, identity verification, and maintaining account security.
• Financial Transaction Processing: To correctly complete deposit and withdrawal requests and to maintain transaction history.
• Customer Support: To resolve your questions or issues through 24/7 live chat and email support.
• Fraud Prevention: To detect suspicious activity and protect accounts and funds.
• Bonuses and Promotions: To correctly apply eligible bonuses and offers.
• Platform Improvement: For statistical analysis to make the user experience simpler and better.
• Legal Obligations: To maintain records required for compliance with applicable laws and regulations.

To learn more about our terms of service and user responsibilities, please read our Terms and Conditions page.

05 Sharing Information with Third Parties

bdg game does not sell your personal information and does not share it with any third party for advertising purposes. However, information may be exchanged in the following limited cases:

5.1 Service Provider Partners

The minimum necessary information may be shared with service providers engaged for payment processing (bKash, Nagad, Rocket), identity verification, and technical infrastructure management. These partners are contractually bound to uphold standards consistent with our privacy policy.

5.2 Legal Authorities

If a competent court or government authority legally orders the disclosure of information, bdg game is obligated to comply with that order. In such cases, only the specific, ordered information is provided.

5.3 Fraud and Security Measures

In cases of serious fraud or cybersecurity breaches, necessary information may be shared on a limited basis with relevant security agencies or technical experts.

06 Cookies and Tracking Technologies

Cookies are used to ensure the proper functioning of the bdg game platform and to improve your experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: For maintaining login sessions and keeping security features active. Without these, the platform cannot function properly.
• Functional Cookies: To remember your language preferences and personal settings.
• Analytics Cookies: To understand how users are using the platform, which helps improve the service.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, doing so may cause some platform features to not work correctly.

07 Data Retention and Security

bdg game treats the protection of your information as the highest priority. For this purpose, we have implemented industry-standard technical and procedural security measures.

7.1 Technical Security

• All data transmission is secured through SSL (Secure Socket Layer) encryption.
• Passwords are stored using hashing technology — the actual password is never stored.
• Servers are protected by firewalls and Anti-DDoS systems.
• Regular security audits and vulnerability tests are conducted.

7.2 Data Retention Period

Your information is retained for as long as your account is active. After an account is closed, financial transaction records are kept for the period required to meet legal obligations. After that, data is securely deleted or rendered unreadable.

7.3 Limitations of Data Security

While we ensure the highest level of protection, no data transmission over the internet can be guaranteed entirely risk-free. You are therefore also advised to use a strong password and not share your login details with anyone.

08 Your Rights

As a registered user of bdg game, you have the following rights over your own information:

• Right to Access: The right to view the information stored in your account and to receive a copy of it.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your personal information under certain conditions (where there is no legal obligation to retain it).
• Right to Object to Processing: The right to object to the use of your information for specific purposes.
• Right to Data Portability: The right to receive your information in a structured, readable format.

To exercise any of these rights, please contact customer support. Requests will be responded to within 30 business days of receipt.

09 Protection of Minors

bdg game strictly follows a 21+ age policy. This platform's services are not available to anyone under the age of 21, and no information is knowingly collected from them.

Age is verified at the time of registration. If an account is found to belong to a person under 21, that account is immediately closed and the associated information is deleted.

To learn more about responsible gaming and how to keep yourself safe, please read our Responsible Gaming Policy.

10 Policy Changes

bdg game reserves the right to change or update this privacy policy at any time. In the case of significant changes, registered users will be notified by email or through a notification on the platform.

Updated policies take effect from the date of publication. Continued use of the platform after any changes will be taken as acceptance of the updated policy.

Previous versions may be provided upon request. To learn more about the platform's overall rules, visit our Frequently Asked Questions (FAQ) page.

11 Contact

If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact our customer support team.